Refund policy

"At ZANYOO, we strive to ensure satisfaction with every purchase. Please note that our Return and Refund Policy applies exclusively to delivered products that are DAMAGED or WRONG DELIVERED. We do not accept general returns or refunds for a change of mind.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for damaged or incorrect items.

To be eligible for a return, the item must be in the exact same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. To process a claim for a damaged or wrong item, you must provide an unboxing video, clear photos of the product upon arrival, and photos of the original packaging.

To start a return, you can contact us at zanyooofficial@gmail.com. If your return is accepted, we will guide you on how and where to send your package. Please do not send any items back to us without contacting us first.

Refunds:
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days."